Shipping Policy

Shipping Policy

Thank you for shopping with us. We are committed to delivering your order as safely and efficiently as possible. Please read our shipping policy carefully before placing your order.

1. Shipping Methods & Delivery Timeframes

We currently offer standard shipping only.
❗ Express shipping is not available at this time.

Estimated delivery timeframes (after dispatch):

Location Estimated Delivery Time*
Brisbane 1–2 business days
Gold Coast 1 business day
Sydney 2–4 business days
Melbourne 3–5 business days
Adelaide 4–6 business days
Perth N/A
Cairns 3–5 business days
Regional Areas N/A

*Please note:
All delivery timeframes are estimates only provided by our courier partners. We cannot guarantee delivery dates or timeframes and are not responsible for delays caused by couriers, weather conditions, peak periods, or other factors outside our control.

2. Order Processing

  • Orders are processed within 1–3 business days after payment confirmation
  • Orders placed on weekends or public holidays are processed the next business day
  • We are closed on Mondays, so no orders are processed on that day
  • Once dispatched, you will receive a tracking number via email

3. Shipping Costs

  • Shipping costs is at a flat rate of $15
  • Free standard shipping is available on orders over $150 

4. Important Shipping Information

  • Delivery delays may occur, and we cannot guarantee arrival by a specific date
  • Once an order has been dispatched, it is the responsibility of the courier (timeframe related)

5. PO Boxes & Couriers

  • We DO NOT ship to PO BOX

6. Order Tracking

  • All orders include tracking
  • You will receive tracking details once your order has been dispatched
  • If you choose no signature required, parcels left unattended are at your own risk
  • Redelivery fees may apply if delivery is missed

7. Heat-Sensitive Products

Some products (e.g. chocolate) are sensitive to heat:

  • We cannot guarantee products will not melt during transit
  • No refunds or replacements will be issued for melted items

💡 Recommendations:

  • Avoid ordering during very hot weather
  • Ensure someone is available to receive the parcel
  • Avoid late-week orders to prevent weekend delays

8. Damages & Issues

  • Any issues must be reported within 48 hours of delivery
  • Please include photos when reporting damaged items

9. Click & Collect

  • Available during business hours
  • Please allow up to 24 hours for order preparation
  • Contact us if you require a specific pickup time

10. Product Shelf Life

  • Some products have a best before date, all items will be within the date.
  • If any item is received past its best before date please contact us.

11. Agreement

By placing an order, you agree to this shipping policy.
We reserve the right to update this policy at any time without notice.

Contact Us

If you have any questions, please contact us:

balllooninabox@gmail.com